Refunds and Return Policy

Returns must just be requested and returned within 14 days of shipment. Prior authorization must be obtained before any merchandise is returned for credit, refund or replacement. Unauthorized returns, or items shipped back will not be accepted. Return shipping charges will be at our expense only if product was defective or a result of our shipping error. Returns accepted for customer convenience will be assessed a 25% restocking charge, unless shipped by us in error. We do not accept exchanges. New items must be ordered separately from the return. 

Shipping for all returns must be arranged by the buyer and appointment time arranged with a HodChutes warehouse team member. A picture of the return order must be provided to at the time of freight pickup. Once the return order has been delivered to a HodChutes warehouse, the order will be inspected by a warehouse team member. If all purchased products are unused and in new condition, we will work with buyer to provide return payment.

Non-Returnable Items: HodChutes Manual and Electric Winches. Used items. No returns are accepted at any time on used or partially used products; products with missing parts; or obsolete products. No monetary compensation or credits will be provided for any used items. 

WIth all orders, we recommend you send a picture of the installed column and a picture of the garbage bin and trash you are dumping to for 24/7 installation support. If installed incorrectly, your chutes can potentially break. 

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