Cancellations or Changes: We want to provide our customers the option to change and cancel as needed. During regular business hours, you can cancel your order by simply phoning us and confirming with an email to [email protected] Orders must be cancelled prior to shipping. Any order requested for cancellation after it has shipped will be subject to the conditions of a return. If you placed an order after hours or during the weekend, to cancel your order, just email us at [email protected] Your cancellation email must be received by and confirmed by us before 8am EST on the scheduled shipping date. Please include your order number.
Orders which have not yet shipped are cancelled without a restock fee. Shipped orders cannot be immediately cancelled. Firstly, they must be received and then returned for credit. Refused deliveries or undeliverable shipments will be charged both outgoing and return freight charges, handling fee, and a restocking fee. Secondly, credit to your account occurs after products are received back and inspected by us.
Order Additions: Prior to shipment, you are able to modify as needed by calling us and sending an email to [email protected] After shipment has departed, additions are best handled by placing a new, separate order.
Returns must just be requested and returned within 30 days of shipment. Prior authorization must be obtained before any merchandise is returned for credit, refund or replacement. Unauthorized returns, or items shipped back will not be accepted. Return shipping charges will be at our expense only if product was defective or a result of our shipping error. Returns accepted for customer convenience will be assessed a 25% restocking charge, unless shipped by us in error. We do not accept exchanges. New items must be ordered separately from the return.
Shipping for all returns must be arranged by the buyer and appointment time arranged with a HodChutes warehouse team member. A picture of the return order must be provided to [email protected] at the time of freight pickup. Once the return order has been delivered to a HodChutes warehouse, the order will be inspected by a warehouse team member. If all purchased products are unused and in new condition, we will work with buyer to provide return payment.
Non-Returnable Items: Used items. No returns are accepted at any time on used or partially used products; products with missing parts; or obsolete products. No monetary compensation or credits will be provided for any used items.
Non-Returnable Items: Used items. No returns are accepted at any time on used or partially used products; products with missing parts; or obsolete products.
Credit Card Disputes: You agree and understand you must contact us first to resolve any issues or complaints, before making a dispute with your credit card company.
Refused Shipments: You will be charged for the return shipping, the refusal fee charged by carriers (about $12-15), and restocking fees.
Shipping Related Claims: Claims for shortages, damages, missing or incorrect items must be reported within 2 days of delivery to both the carriers and us. The carrier is responsible for damage to products. Please take digital pictures of any suspect package upon delivery and prior to opening, and also pictures of the damaged or wrong product after opening. Send us a copy of the claim photos and your request. Once the claim is validated, we will provide you a credit. We cannot process claims which are not documented as above.
Phone-In Orders: Accuracy and proper determination of application, selection of items and quantity of all orders is the responsibility of the customer. Customers are provided an email copy of orders for confirmation. You must supply a correct and functioning email address. You the customer are responsible to immediately review the email confirmation. Any errors must be noted back to [email protected] in writing by email before our ship-out time. If you do not supply a functional email address or provide an incorrect email address, the Company is not responsible for any filling errors, the related freight or costs getting the correct products to and from the Customer.
Project Advise: Construction and demolition projects are complex. We are not there to see the details of construction, materials nor do we understand the customers skill level in these areas. We advise you to consult with an experienced licensed professional before your purchase. When we are asked for advise we can only provide suggestions to consider. You the customer are responsible for all product purchase decisions, determining suitability for your application and quantities needed.
Warranty: The Company provides no product warranties. In the event products sold are found to have problems and are not useable in any fashion or nature the Buyer’s sole remedy with the Company is to return products to us and receive a store credit for the price of the product, or replacement of said goods, at the sole option of the Company. No other alternative will be allowed, whether in contract including strict liability and negligence. Under no circumstances shall the company be liable for incidental, consequential or special damages.
Liability: The Company is not responsible for any product liability or negligence related to products including manufacturing defects, design defects, fitness for use, damage, performance or failures to warn. Buyer releases the Company from all product liability claims and agrees that all issues relating to product liability will be addressed directly with the manufacturer and not involve the Company. The company is not liable in any way for consequences of late deliveries.
Applications and Safety Notices: Every reasonable effort is made to apply ISO standards in the information which we issue concerning products and their use. Safe use and satisfactory results depend upon proper selection of products for applications. The company makes no warranty or guarantee, express or implied for a particular purpose or your safety in using any product. Any quantities estimated by our personnel are not an exact determination of needs. We are not an engineering company and provide no engineering or safety advice.
Customer Responsibilities and Obligations Include But Are Not Limited To: To carefully read and understand all product application notes and limitations before ordering; To contact us in advance of ordering if you cannot locate this information on our website so that it can be provided; To carefully inspect and test any incoming goods including for suitability for an application; To determine appropriate order quantities needed of products including extra materials for jobsite waste and errors in application; To inspect packages and contents immediately upon receipt for damage or wrong items; To notify us right away about any product damage or errors.
Credit Approval: All bank wire orders are subject to credit approval and/or hold for credit approval. Items requested for overnight or expedited delivery will not be shipped until payment is complete.
Acceptance: Acceptance of your order is conditional to the terms and conditions of sales herein. We agree to furnish the materials described in your order upon these conditions.
Complete Agreement: The complete agreement between the Company and Buyer is contained herein and no additional or different term or condition stated by Buyer will be binding unless agreed to by the Company in writing.