Shipping Time Estimates: We have many shipping options and will work with you directly to provide pricing and delivery timelines.
Claims: All claims for shortages, damages or incorrect items must be reported within 2 days of delivery to both the carrier and us.
Truck Freight Claims: These must be noted upon receipt. If box is damaged, make a note on the delivery receipt when signing. Truck Freight Carriers will not allow claims, including shortages, subsequent to delivery which are not somehow noted on the delivery receipt. Call us if you have a question.
The carrier is responsible for damage to products. Please take digital pictures of any suspect package upon delivery and prior to opening, and then pictures of the damaged product after opening. Send us a copy of these and any claim request. Once the claim is validated, we will provide you a credit or replacement. We cannot process claims which are not documented as above.
Missing Items: Should you be missing any items from your order, you must acknowledge this on the Truck Freight delivery receipt. Should you not, you will be responsible for all costs associated with shipping the replacement items along with the retail cost of the replacement items. Replacement items will be shipped Ground but Expedited Shipping can be arranged at an additional cost.
Ship-out Time / Late Delivery: There is no guarantee of same day shipment on overnight, 2nd day shipping etc. We provide our best possible effort to get these orders on the way quickly. If there is an exceptional delay, we will notify you. We do not provide any compensation for added project costs or delay costs due to shipping delays, ship-out delays or shipment errors. If you select a Guaranteed/Priority shipping option and your shipment does not arrive on schedule, you can file a guaranteed shipping failure with the freight carrier directly after the shipment delivery receipt is scanned.
Shipping Terms and Information:
Truck Freight: We have cost effective ground or express truck freight available on all items. If your shipment requires a pallet, truck shipping will be used. Generally, there are savings in shipping this way.
Shipping Times: Normal freight delivery within the continental U.S. is 1 to 6 business days, depending on your location.
Saturday Delivery: Freight delivery currently does not provide weekend delivery.
Oversized Packages and Dimensional Weight: Small parcel shipping costs are calculated by both freight and non-freight carriers. They factor in both weight and size. Items which are large but lightweight are charged “dimensional weight”. Items which are oversized (more than about 8.9 cubic feet) are charged additional special handling adders.
Delivery Time Estimates: All deliveries are estimates and are estimated in regular business days. Estimates do not include Saturdays, Sundays or Holidays. We do our best to accurately estimate when items will ship and deliver. Estimated shipping dates are based on several factors, including your destination address, time of day your order is received, payment processing and holiday season delivery traffic. We do not assume responsibility for late deliveries by carriers. Pickup date is not guaranteed. Pickup day, weekends and holidays are not considered transit days. Non-guaranteed transit times are estimates and do not affect final invoiced price.
In-Store Pickup: Please call before arrival so your order can be ready. Some items may not be in stock so please call to verify supply.
Special Handling: Oversized or extremely heavy items (> 150 lbs) require special handling and may have a surcharge. This may include common carrier (large truck) shipment. We will advise you prior to your shipment of any problems, special requirements and any surcharges. You can choose to cancel your order without penalty if the requirements and charges are not acceptable.
TAIL GATE Delivery (large / heavy items): Common carrier deliveries are “tail gate” only deliveries. This means that the truck driver will only move the item to the tail gate of the truck. The customer is responsible for off-loading the item and moving the item from that point. Please arrange to have help present to assist you in offloading your product.
LIFT GATE Delivery Options: (For heavy or bulky items). Lift gate trucks are specially designed trucks that have a lowering system present to assist in off-loading your item from the truck to the ground. A lift gate delivery can be arranged in advance of shipment at an additional charge.
Residential Delivery Surcharges: “Residential Deliveries” are deliveries that are made to Noncommercial addresses regardless of the presence of a company name at that address. Residential delivery of oversized items have additional charges. To avoid these additional charges or delays do not specify business delivery unless the address is in a commercial zone. Other options are available for delivery, such as shipping the item to the nearest truck terminal for pick in your area or by shipping it to an alternate address such as a work address. Additional charges are incurred due to the need for switching your order from a large truck to a smaller one for delivery to your home. In many cases, large trucks cannot drive onto residential streets. Please call us for further information and exact rate quotes.
Shipping Preferences: We consolidate your items into the fewest shipments possible. (We’ll always show you the minimum number of shipments needed to complete your order.) Depending on the availability of the items you’re purchasing, you might have to wait a bit longer for your order to ship, but you’ll save money on shipping. In some cases, you might receive your order in multiple shipments.
Tracking Your Package: If you have a tracking or delivery confirmation number, contact or email the carrier directly for regular shipping updates.
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we will contact you about redelivery or return processing. If a credit is due we will issue a refund, excluding shipping charges and less a restocking fee.
If items are returned to us as undeliverable and we cannot reach you or receive no response regarding the delivery, items will be restocked according to our return policy, and a return credit for the items minus shipping expenses will be applied to your account.
If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us at firstname.lastname@example.org so that we have a written record.
Why Was My Package Marked Undeliverable? Carriers may deem a package undeliverable for one of the following reasons:
Incorrect Address: If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order.
In rare cases, it is also possible that address label became illegible during the shipping and handling process.
Failed Delivery Attempts: Most of our carriers make three attempts to deliver a package. Packages that contain more than $500 of merchandise may require a signature; otherwise, it is generally up to the driver’s discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.
Delivery Time Estimates: We do our best to accurately estimate when items will ship and deliver. Estimated shipping dates are based on several factors, including your destination address, time of day your order is received, payment processing and holiday season delivery traffic.
Days shown start/count after the ship day. Freight carrier transit times excludes weekends and holidays.
Example: You order Friday before 10am EST. Shipment selected is 2-day. It will normally arrive on Tuesday.
Next Day Deliveries: We will contact you if we cannot ship the same day.
There is no guarantee we can ship the same day as the orders are received. Many items ship from our East coast warehouses, which operate on different hours.