Refunds and Return Policy

Cancellations or Changes: We want to provide our customers the option to change and cancel as needed. Please read our refunds and return policy in full to select the best option for you. During regular business hours, you can cancel your order by simply phoning us and confirming with an email to [email protected].

Orders must be cancelled prior to shipping. Any order requested for cancellation after it has shipped will be subject to the conditions of a return. If you placed an order after hours or during the weekend, to cancel your order, just email us at [email protected]. Your cancellation email must be received by and confirmed by us before 8am EST on the scheduled shipping date. Please include your order number.

Returns must be requested within 7 days of shipment from a HodChutes warehouse. Prior authorization must be obtained before any merchandise is returned for credit, refund or replacement. Unauthorized returns, or items shipped back without signed consent from a HodChutes customer representative will not be accepted.

Return shipping charges will be at our expense only if product was defective or a result of our shipping error. Returns accepted for customer convenience will be assessed a 25% restocking charge (on all product items excluding shipping), unless shipped by us in error. The shipping charge on the paid invoice will not be eligible for refund or credit.

If approved by a HodChutes representative, you may exchange your order of unused and undamaged chutes for a different chute size depending on your needs. New items must be ordered separately from the return. 

All return shipments must be initiated and picked up by a HodChutes LTL freight carrier or other shipping partner within 7 days of requesting the return via email to [email protected]. Shipping for all returns must be arranged by the buyer and appointment time arranged with a HodChutes warehouse team member. A picture of the return order must be provided to [email protected] at the time of freight pickup.

Once the return order has been delivered to a HodChutes warehouse, the order will be inspected by a warehouse team. If all purchased products are unused and in new condition, we will work with the buyer to provide return payment. Return payment will be sent to the original routing and account bank used when order was placed. 

Orders which have not yet shipped are cancelled without a restock fee. Shipped orders cannot be immediately cancelled. Firstly, they must be received and then returned for credit. Refused deliveries or undeliverable shipments will be charged both outgoing and return freight charges, handling fee, and a restocking fee.  Secondly, credit to your account occurs after products are received back and inspected by us. 

Order Additions: Prior to shipment, you are able to modify as needed by calling us and sending an email to [email protected]. After shipment has departed, additions are best handled by placing a new, separate order. 

Non-Returnable Items: HodChutes Manual and Electric Winches. Used items. No returns are accepted at any time on used or partially used products; products with missing parts; or obsolete products. No monetary compensation or credits will be provided for any used items. 

WIth all orders, we recommend you email to [email protected] a picture of the installed chute column prior to use. After initial use, email a picture of the garbage bin and trash you are dumping to [email protected] for 24/7 installation support. If installed incorrectly, your chutes can potentially break.

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